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Customer Service | Mall Services |
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Concierge Counter
You can find our concierge located on the Upper Ground Level. Our helpful Customer Care Personnel will assist you with program information, service, store directions and more. |
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Child Safe Shopping Wristband
Make sure your child carries your phone contact details at all times. Pick up a FREE Child Safe Shopping wristband from our concierge located at Upper Ground Level. Write your contact number on the back and the wristband can then be worn by your child whilst visiting our shopping mall
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Child Safe Shopping Beeper
To keep track on your child’s whereabout, use our Child Beeper to make sure they are not detoujring out of your sight. Proceed to our concierge located at Upper Ground Level for more information. |
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Child Stroller & wheelchair loans
Baby Strollers & Wheelchairs are available for your shopping convenience free of charge. Just present a valid driving license or identification card to our Concierge Counter.
*Terms & Conditions Apply. |
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Mobile Charging Service
We provide FREE emergency mobile charging service for selected smartphone devices. You may proceed to our concierge for assistance. |
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Lost & Found
Have you lost an item or found something and wish to return it to its rightful owner? Visit our concierge at Upper Ground Floor and report a lost or found item. We'll assist you in finding what you're looking for. |
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FIRST AID
Customer Care at the concierge works collectively with the Security Department to ensure the safety of your visit a priority. We can provide you a band-aid for abrasions or an ambulance for emergencies. |
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Family Care
For your convenience, Sunway Carnival Mall offers family washrooms, baby changing area and a washroom for physically challenged shoppers. |
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Prayer Rooms/ Surau
Specially catered for local and mid-eastern tourist, the prayer room is situated at Level 2 beside the Car Park. |
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Parking
There are total of 2400 of parking bays in within and outside Sunway Carnival Mall, and including extra-wide wheelchair parking spaces at the open spaces car park. |
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Public Transportation
You can transit by public bus to Sunway Carnival Mall. |
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ATM
There is total of six ATM machine located at Lower Ground Floor and First Floor. |
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Public Telephones
There are total of two public phones located at the Upper Ground at loading bay. |
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Contact us
At Sunway Carnival Mall, we continually strive to evaluate our customer services. We welcome any comments and for any general enquiries, please contact us at: |
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Khoo Yi Ping
Marketing Communications Senior Executive
Tel : 604 - 3979 888
Fax: 604 – 3979 883
Email: khooyp@sunway.com.my |
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Tung Wai Kit
Customer Care Executive
Tel: 604 - 3979 888
Fax: 604 - 3979 883
Email: tungwk@sunway.com.my
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